Our advisors come from their own unique areas of expertise and knowledge. We have pulled all our talents together with the main focus being on the development and transformation of your business and its people so that you can deliver the best customer experience possible for your customers.
is a proven Business Leader with the experience, knowledge and skills required to improve customer experience and reduce operating costs. With 38 years experience working for Telstra, Australia’s biggest Telco, Mark is an experienced and professional people leader, project manager and BI specialist who is motivated by developing others to reach their full potential.
Mark has a solid understanding of leadership principals through his experience in Business Improvement, Problem Solving, Change Management, Business Case Building, Facilitation, Solutioning, Leadership and Strategic Direction Development. Mark has advanced Diploma of Business Management, is Six Sigma Black Belt accredited, and has extensive experience in Six Sigma Change and Facilitation Skills for Leaders, Lean Methodology and AGILE Methodology.
has been living and working in the Philippines since 2003 and has a strong understanding of the cultural challenges that multinational businesses are confronted with in the Philippines. Derek has worked in a number of managerial positions in the Philippines and has extensive experience in improving a company’s effectiveness through recruiting, training, coaching, counseling, and disciplining managers, communicating values, strategies, and objectives, and developing a climate for offering information and opinions. Derek also holds a Graduate Certificate in Business and a Diploma in Financial Planning.
Through Derek’s well rounded experiences, particularly in the Philippines, he has developed a passion in providing Australian Culture and Communications training for Australian BPO's that have Australian clientele and customers that are being serviced from the Philippines. Cross cultural training and understanding are at the heart of what he teaches.